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FREQUENTLY ASKED QUESTIONS

 

What is the difference between ‘in store now,’ ‘reserve your copy,’ and ‘special order’?

 

Books that are listed as ‘in store now’ are already in stock on our shelves and do not have an additional wait time.

 

Both ‘reserve your copy’ items and ‘special order’ items require us to contact our distributor and place a special order to obtain them.

 

‘In store now’ items will be collected, rung through, and shipped out on our next delivery day. If your order combines both ‘in store now’ items AND ‘ reserve your copy’/’special order’ items, the order will ship out once all items have arrived at the store.

 

When is my card charged?

 

We do not charge credit cards until we have the entire order ready to ship out to you.

 

Can I use a gift certificate or store credit towards my online purchase?

 

Yes, please leave a note at check-out specifying that you’d like to use your gift certificate. 

 

How long will it take for my special order to arrive?

 

We send in all orders when we receive them, and currently it is taking our distributors 8-12 business days to fulfill our orders. This timeline is dependent on the individual distributors and we are making every effort to ensure that books arrive as quickly as possible.

 

Once the special orders are in store, we will deliver them to you.

 

What if the book I want is unavailable?

 

We will let you know, and check if you would like to either substitute it for something else or cancel the order entirely.
 

I'm not finding the Mixed Media item I am looking for...

 

Products from the Mixed Media side of our shop will take a bit longer to fully get up on the site. We have to input and process each and every item into our new system - plus upload pictures and descriptions. A herculean task! If there is something you are looking for and think we might have it in stock - just email us at [mixedmediahamilton@gmail.com] and we'll do our best to respond in a timely manner.

 

Will my order ship as each item becomes available or all together?

 

We will ship items together once they have all arrived in store. If you require alternative arrangements - please email us or leave a note with the order.

 

I tried calling the store but there was no answer, how can I get in touch?

 

At this time we do not have our full team available to work at the store, nor are we scheduling multiple staff members at once. In an effort to support those few who are taking the full brunt of the orders and inquiries, and due to the volume of orders and inquiries (thank you!), we are unable to continue taking phone calls.


Please email us at mixedmediahamilton@gmail.com with any questions you have and we will get back to you as soon as possible.

 

King W. Books/Mixed Media owners, Dave and Teresa are working incredibly hard to make sure both that deliveries ship out and that questions are answered as quickly as possible, but please allow up to 72 hours for a response. 

 

As we continue to adjust to online ordering and to the general uncertainty of these difficult times, our priority continues to be, as always, providing excellent customer service. We are beyond grateful for your continued support; without you, none of this would be possible.

 

Stay safe, stay home, and be well!